This privacy statement discloses the privacy policy for
www.wilsonpharmacy.com.
Wilson Pharmacy is an independent organization whose mission is to provide a full range of products and services for the patient in the home, nursing home, or assisted living facility. As healthcare providers, we want to demonstrate our commitment to your privacy by disclosing our information and privacy policy. If you feel we are not abiding by our posted privacy policy, please contact the Wilson Pharmacy President by telephone at (423) 926-6154, or fax us at
(423) 926-7965.
Information Collection and Use
Wilson Pharmacy is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Wilson Pharmacy collects information from you at several different points on our website. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number.
Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links to Other Web Sites
This web site contains links to other sites. Please be aware that Wilson Pharmacy is not responsible for the privacy practices or the reliability of content of such other sites. We encourage you to be aware of when you leave our site, and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Security
Wilson Pharmacy takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Wilson Pharmacy uses the most advanced form of SSL software available: 128-bit encryption by VeriSign. To learn more about SSL, follow this link
www.verisign.com.
Access to all of our users' information is restricted. Wilson Pharmacy operates in a secured and locked facility that requires all employees to wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed, you may contact us at
webmaster@wilsonpharmacy.com or call 423-926-6154 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All Wilson Pharmacy servers including web servers and database servers are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
If you have any questions or concerns about Wilson Pharmacy's security practices, you can send us an email at
webmaster@wilsonpharmacy.com.
Optional Services
This web site contains an optional e-mail service that provides instant e-mail messaging. Again, we encourage you to be aware that when you start this service, you are leaving our web site, and Wilson Pharmacy is not responsible for the privacy practices of this service. Please read the privacy statement of this service to be fully informed of its privacy policy.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so you will be aware of information collection and use. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by e-mail, and you will have the option as to whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Refunds
Wilson Pharmacy will accept returns on most in-store items within 7 days of purchase with valid receipt. Refunds on credit and debit card transactions can only be issued to the card used at the time of purchase. All online sales are final.
Shipping
All orders are shipped within two days of purchase. When estimating package delivery, please note that credit card authorization and verification must be received prior to processing. FedEx and UPS deliveries occur Monday through Friday, excluding holidays. Sorry but we cannot ship to P.O. Boxes.
FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
1-800-GO-FEDEX
www.fedex.com
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UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, GA 30328
United States
www.ups.com
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US Postal Service Headquarters
475 L'Enfant Plaza, SW
Washington DC
1-800-ASK-USPS
www.usps.com
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